Orders & Payments
Q: How can I place an order?
A: To place an order, simply browse through our collection, add your favorite handbags to your cart, and proceed to checkout. Enter your shipping and payment information, review your order, and confirm your purchase to complete your order.
Q: Will I receive an order confirmation?
A: Yes, after your order is placed, we will send you an order confirmation email that includes your order number and details. If you don’t see the email, kindly check your spam or junk folder. If still not found, feel free to reach out to us at support@hobbags.store.
Q: Can I modify or cancel my order?
A: If you wish to modify or cancel your order, please contact us at support@hobbags.store immediately. We can only process cancellations or modifications if the order has not been processed or shipped yet.
Shipping, Handling & Delivery
Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders within the United States. No minimum purchase required!
Transit, Handling & Order Cut-Off Time
Handling Time: 1–2 business days
Transit Time: 5–8 business days
Estimated Delivery Time: 6–10 business days from the date of purchase
Order Cut-Off Time: 6:00 PM EST (Monday to Friday)
Q: Why is handling time important?
A: Handling time allows us to carefully verify your order, inspect your handbag for quality, and pack it securely, ensuring it arrives safely to you.
Q: Which shipping carriers do you use?
A: We partner with reliable carriers like FedEx, DHL, USPS, and UPS. Depending on your delivery address, we select the most suitable carrier for timely and safe delivery.
Q: How do I track my order?
A: Once your order is shipped, we will email you with a tracking number and the shipping carrier’s details. You can use this tracking number to follow your order’s journey online.
Q: What should I do if my tracking link is not updating?
A: Tracking information may take a few hours to update after dispatch. If the tracking status doesn’t change for over 2–3 days, please reach out to us at support@hobbags.store for assistance.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery, provided the item is unused, in its original condition, and packaging. Please refer to our full Return & Refund Policy for more details.
Q: How do I return an item?
A: To return an item, email us at support@hobbags.store with your order number and reason for return. We’ll guide you through the return process.
Q: Do I have to pay for return shipping?
A: If the return is due to our error (e.g., defective or incorrect item), we cover the return shipping cost. Otherwise, return shipping costs are the responsibility of the customer.
Q: How long does it take to receive a refund?
A: Refunds are processed within 10 business days after we receive and inspect the returned item.
Products & Care
Q: Where are your handbags made?
A: Our handbags are crafted by trusted manufacturers who adhere to strict quality and ethical standards.
Q: How do I care for my handbag?
A: To preserve your bag, keep it away from direct sunlight and moisture. Clean it gently with a soft, dry cloth. When not in use, store it in a dust bag to maintain its shape and appearance.
Account & Security
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track your orders, save your shipping details, and view your order history for future convenience.
Q: Is my payment information safe?
A: Yes, we use SSL encryption to securely process all payments. We do not store your full payment card details on our servers for your privacy and security.
Contact & Support
Q: How can I contact customer service?
A: Our customer support team is available Monday to Friday, 9:00 AM – 6:00 PM.
Email: support@hobbags.store
Phone: +1 (501) 599-0240
Q: Do you have a physical store?
A: Currently, we operate exclusively online at Hobbags, which allows us to offer competitive prices and free shipping to all U.S. customers.
Other Questions
Q: Do you ship internationally?
A: At this time, we only ship within the United States. Stay updated by subscribing to our newsletter as we plan to expand internationally in the future.
Q: Do you offer gift wrapping?
A: While we do not offer special gift wrapping, every handbag is carefully packed to ensure it arrives beautifully and securely.
Didn’t find your answer?
If you have any other questions, feel free to reach out to us at support@hobbags.store or call us at +1 (501) 599-0240 during support hours. We’re happy to help!
Contact information
Business Hours: 9:00 AM – 6:00 PM (Monday to Friday)
Phone: 1(501)599-0240
Email: support@hobbags.store
Business Address: 8905 Ponderosa Dr, McKinney, TX 75072, USA