At Hobbags, your satisfaction is our top priority. If you’re not completely happy with your handbag purchase, we offer a straightforward 30-day return policy to ensure a hassle-free experience.

Return Eligibilty

We accept returns for both defective and non-defective products within 30 days of delivery. If you’re not satisfied with your purchase, you may return the product as long as it meets the following conditions:

• Condition: The item must be unused and in new condition.
• Original Packaging: The product must be returned in its original packaging, with tags attached and no signs of wear or damage.
• Return Initiation: Returns must be initiated within 30 days of the delivery date. After this period, we are unable to process returns.

To initiate a return, please contact us at support@hobbags.store with your order number and reason for return. We will provide you with instructions on how to return the item.

How to Initiate a Return

Returning a product is simple:

1. Contact Us: Email support@hobbags.store with your order number and reason for return.
2. Pack the Item: Ensure the product is securely packed in its original packaging with all tags and accessories included.
3. Attach the Return Label: Every order ships with a prepaid return label. Attach the label to your return package and drop it off at your nearest carrier location.
4. Return Processing: Once we receive the returned item, we will inspect it and process your refund within 10 business days.

Refund Policy

Once your return is received and inspected, we will process a full refund to the original payment method. Refunds will be issued within 10 business days.

• Shipping Costs: Shipping fees are non-refundable unless the return is due to our error (e.g., incorrect or defective items).
• Return Shipping: We offer free return shipping for all U.S. customers. Every package we ship includes a prepaid return label for your convenience. Simply attach this label to the package and drop it off at the nearest carrier location.

Note: We currently only accept returns from within the United States

Non-Returnable Items

The following items cannot be returned:

• Sale items marked as final sale.
• Personalized products.
• Used or opened items (unless defective).
• Gift cards.

Damaged or Defective Products

If your product arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your order. We will offer a full refund or send a replacement. To help us resolve the issue quickly, please include:

• Your order number.
• Photos of the damaged or incorrect product.
• A brief description of the issue.

Customer Responsibility

If the wrong item was ordered or if you’ve changed your mind about the purchase, return shipping will be your responsibility. To avoid this, please take a moment to double-check your order before finalizing your purchase. We recommend carefully reviewing your selection to ensure it’s exactly what you want.

Late or Missing Refunds

If you haven’t received a refund within the expected 10 business days, please follow these steps:

1. Check Your Bank Account: First, check your bank or credit card account. It may take a few extra days for the refund to appear.
2. Contact Your Bank: If the refund isn’t showing, contact your bank or card issuer, as there may be a delay in processing the refund on their end.
3. Reach Out to Us: If you still haven’t received your refund after checking with your bank, please contact us at support@hobbags.store. We will investigate and help resolve any issues.

We are committed to providing a seamless return and refund process. However, please note that delays can sometimes occur due to bank or payment processor processing times.

Additional Information

• Customer Satisfaction: We are committed to providing a seamless shopping experience. If you have any questions or concerns about returns, please reach out to us at support@hobbags.store.
• Policy Changes: We may update or modify this policy at any time. Any changes will be reflected here.

Exchanges

Please note that we do not offer exchanges. If you wish to receive a different size, color, or style, we recommend you return the item for a refund and place a new order for the correct product.

Restocking Fee

At Hobbags, there are no restocking fees.

By purchasing from Hobbags, you agree to the terms outlined in this Return & Refund Policy.

Contact information

Business Hours: 9:00 AM – 6:00 PM (Monday to Friday)
Phone: 1(501)599-0240
Email: support@hobbags.store
Business Address: 8905 Ponderosa Dr, McKinney, TX 75072, USA